4th International Edition | 1st time in India

18th & 19th April 2024, India

CACES LOGO

About
The Event

Conversational Technologies
Generative AI

Large Language Model 
Customer Experience 

Day
Hour
Minute
Second

Get ready to embark on an exciting journey into the world of Conversational AI and customer experience.

In today's fast-paced business landscape, delivering exceptional customer experiences is paramount, and Conversational AI stands as a catalyst for this transformation. Our summit serves as your gateway to stay ahead in the ever-evolving landscape of customer-centric technologies. With a rich history of global insights, now tailored to the Indian market, this event promises to be a game-changer for businesses across the country.

Join us as we explore cutting-edge trends, engage with industry leaders, and delve into real-world case studies that highlight the profound impact of Conversational AI on customer satisfaction and business growth. This is your opportunity to connect, learn, and empower your organization with the tools and knowledge needed to excel in the digital age. Welcome to the Conversational AI & Customer Experience Summit – India Edition!

Key Discussions

Find out

Why
should you attend?

WHY WE ARE
BEST CHOICE?

Expert speakers
Great Networking Opportunity
Explore Innovative Technologies
Inspiration Meetings
And many more.

Great Networking & Learning Opportunity:

Our events are the lineup of elite speakers and the most innovative startups around the world. Our event can help you equip with the tools and skills which cannot be taught in-house or online. The focused nature of learning at our conference allows you to dig deeper with the understanding of your topic of interest.

Start Up Booster Platform:

We embrace innovation and support innovative start-ups that can disrupt the industry. Through our events, we help startups connect with VCs, Mentors, and potential clientele from the corresponding industries. To ensure that your organization has maximum visibility at the event, we offer customized packages that include product showcasing, Keynote slots, marketing campaigns, and many more.

Intelligent Event Application:

Our Intelligent Event application offers the best networking opportunity. A one-stop solution where you can connect with like-minded people, share files, brainstorm ideas, and leave with enhanced knowledge and skills.

Who
Should Attend?

CXOs, VPs, Directors, Heads, & Managers of:

  • Digital Transformation & Strategy

  • Marketing 

  • Technology

  • Innovation

  • Brand Management

  • Product 

  • Customer Experience

  • Customer Success

  • Designer and Researcher

  • Solutions Delivery

  • ICT Architecture & Engineering

  • Speech Applications Research

  • Enterprise CRM Architect

  • Audio Signal Processing

  • Customer Service

  • Client Services

  • Operations

  • Call Center 

  •  Sales 

  • General Manager

  • Artificial Intelligence

  • Data Scientists

Topics To Be Covered

Conversational User Interface

Voice Technology

Conversational Design

Sentiment analysis

Intent Analysis

Text to Speech

Speech to Text

Virtual Agents

Chatbots

Customer Service Automation

Regulation

Conversational IVR

Fraud Detection

Digital Healthcare

Customer Experience

Virtual Assistants

Ethics

Automatic Speech Recognition

Conversational Commerce

Call Centre Automation

Dialogue Management

Digital Humans

Robo Advisors

Contact Center Automation

Natural Language Process

Conversational Banking

Personalized Finance Management

Generative AI

LLM

Speakers

Indranil Chowdhury

Chief Strategy Officer

Bandhan Bank 

Srikanth Appana

CTO & Digital

Bajaj Auto Consumer Finance Ltd

Dr Ritu Mittal Garg

Chief Growth & Innovation Officer

Fortis Healthcare

Dharmender Narang

Chief Customer Experience Officer

IIFL Securities Ltd

Madhumita Gupta

Chief Design Officer & VP

Reliance Retail

Omesh Bhujbal

Chief Technology Officer

Nexus Select Trust

Dipu KV

Senior President

Bajaj Allianz General Insurance

Rajiv Gupta

President

PB Fintech Ltd

R.Ramanathan

Former Mission Director

NITI Aayog GOI

Saurabh Mangal

AI & ML Specialist APAC

Google

Abhijit Dey

Vice President - Product Head

Axis Bank

Amlesh Sinha

Vice President Of Engineering

MakeMyTrip

Vijay Narayanan

Senior Executive Vice President

Kotak Mahindra Bank

Karthik Anantharaman

Vice President

Apollo Hospitals

Tanmay Shah

Assistant Vice President

Axis Bank

Vipul Mittal

Associate Vice President

Naukri.com

Madhav Bhartia

AVP, Product Management

Jio

Alok Kumar

Director of User Experience

Myntra

Sandesh Gupta

Director - Growth

Mobile Premier League

Priyanka Sarkar

Director, Customer Experience

Mastercard

Michael McTear

EMERITUS PROFESSOR

Ulster University

Aarsh Srivastava

Co-Founder

Gravitas AI

Kritika Yadav

Lead Product Designer - Conversational AI

Flipkart

Avik Sarkar, Ph.D.

Senior Research Consultant

Indian School of Business

Karanpreet Singh

Assistant General Manager, Merchant Products

Paytm

Priya Chakravarthy

VP- Experience

BluSmart

Sponsors

Title Sponsor

Gold Sponsor

Media Partners

Locations

VENUE

DoubleTree by Hilton Bengaluru Whitefield

Bengaluru, India

Get to the venue

TRAIN

The train station

BUS / METRO

 stops

WALLK

100 meters away

Untitled design (3)
DT
Hotel

DoubleTree by Hilton Bengaluru Whitefield

Kalyani Platina Tech Park, EPIP Zone, ITPL Main Road, Whitefield, Bengaluru, Karnataka 560037.

Past Attendees